At Fast Visa Consult, we invest significant time, expertise, and resources into preparing every client’s visa or immigration application. Our refund policy is designed to be fair, transparent, and reasonable for both our clients and our team. Please read this policy carefully before engaging our services.
The following fees are strictly non-refundable:
Initial consultation, assessment, or registration fees
Visa application fees paid to government authorities, embassies, consulates, or visa application centres
Third-party costs, including translation, courier, notarisation, appointment booking, biometric, priority service, or document processing fees
Fees for services already completed, partially completed, or work already commenced
If a client wishes to cancel a service, the following refund terms may apply:
A visa refusal by an immigration authority, embassy, consulate, the UK Home Office, or any other government body does not entitle the client to a refund of service fees.
Our fees are charged for professional advice, document review, application preparation, form guidance, cover letter support, appointment assistance, and submission support. They are not charged based on the final outcome of the application.
In the event of a visa refusal, Fast Visa Consult may review the refusal decision and advise on possible reapplication or appeal options, where applicable. Any additional services may be subject to separate fees unless otherwise agreed in writing.
To request a refund, please email:
Please include:
Your full name
Your case reference number, if available
Date of payment
Amount paid
Reason for the refund request
Refund requests will usually be reviewed within 5 business days. Approved refunds will usually be processed within 10 business days to the original payment method, where possible.
This refund policy does not affect any statutory rights you may have under applicable UK law. Fast Visa Consult reserves the right to refuse refund requests where services have already been provided, work has commenced, or costs have already been incurred on behalf of the client.
No. Service fees cover the work completed — document preparation, application drafting, submission support — regardless of the outcome. However, we will review the refusal with you and advise on next steps at no extra charge.
You have 48 hours from the time of payment to cancel and receive a full refund of the service fee, provided no work has been started. After 48 hours, a 50% fee applies.
No. Embassy and consulate application fees are paid directly to the government authority and are strictly non-refundable under any circumstances, including refusal.
Let us know as soon as possible. Depending on the stage of your application, amendments may be possible. Additional charges may apply if significant rework is required.
Once approved, refunds are processed within 10 business days to your original payment method. Bank processing times may add a further 3 to 5 business days.
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